Position Summary

Join SaferCare: Transform Care. Improve Lives. Shape the Future.
SaferCare is Northern Health’s multi-year clinical quality improvement and digital transformation initiative—and a key strategic priority. This work is transforming how hospital-based care is delivered across the North by putting patients first and empowering care teams with modern digital tools and real-time information.
If you’re driven by purpose, inspired by innovation, and ready to help build safer, smarter healthcare, we invite you to be part of this system-wide transformation.

The Facilitator, Quality & Patient Safety (SaferCare) provides direct day-to-day mentoring, coaching, and systems support to assigned teams in Northern Health for quality improvement, process improvement, and patient safety processes. In this role, the Facilitator works with leadership teams including supervisors, managers, directors and Health Service Administrators (HSAs) to provide support in the application of structures and processes to advance quality and patient safety at Northern Health. The Facilitator will also work with other members of the Quality and Transformation Team to provide education and training on quality and patient safety principles and processes, quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science. The Facilitator supports operational teams to implement improvement by supporting tests of change, collecting, collating and presenting data, maintaining relevant materials and information, and tracking and updating teams on initiatives and progress.
The Facilitator supports clinicians and leaders in the reporting and management of adverse events, assisting with and facilitating quality reviews, and developing and supporting the implementation of recommendations emerging from the quality reviews.

Starting salary will be approximately from $76,111 to $95,138 and will be based on education, training, experience, and salaries of similar positions.

Qualifications

• Baccalaureate Degree within a healthcare discipline or a health-related field.
• Two (2) to five (5) years recent, related experience in quality improvement, quality assurance and patient safety.
• Or an equivalent combination of education, training and experience.

Skills and Abilities:
• Ability to demonstrate awareness and understanding of the concepts and underlying principles of cultural safety and cultural humility and how they apply to Indigenous peoples.
• Demonstrated ability to work with efficiency to control costs while enhancing the quality of care.
• Ability to guide, coach, facilitate, teach and promote an environment of learning and continuous quality improvement.
• Strong knowledge of quality improvement principles, theory, and practice (E.g., Quality Management, Lean, Model for Improvement) including the application in healthcare settings.
• Ability to facilitate dialogue, workshops, and training groups of different sizes.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities to foster innovation and progress within a complex organization.
• Ability to foster collaborative partnerships using a team approach and building trusting relationships.
• High level of motivation with a positive attitude and agility in a rapidly changing and often ambiguous environment.
• Excellent written and oral communication skills.
• Detail-orientated with strong organizational skills.
• Ability to work independently and as part of a team.
• Physical ability to perform the duties of the position.
• Ability and willingness to travel.

Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high-quality, person-centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:
• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants

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