Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Regional Tele-Health Assistant to join our Primary & Community Care department.

In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Regional Tele-Health Assistant (RTHA) is a vital member of the tele-care interprofessional team. This position provides essential administrative support to ensure safe and efficient primary care services via virtual support across Northern Health. The RTHA manages patient flow, screens and prioritizes calls, and resolves issues related to patient information, scheduling, and communication. The RTHA supports providers by managing medical documentations, sending consultations and lab requisitions, booking appointments, and assisting with patient inquiries and confidential communication.

Shift Rotation/Hours of work: Days, Evenings - 09:45 to 19:57, 12:00 to 22:12, Rotating

Qualifications

• Grade 12
• Office Administration Certificate plus three (3) years’ recent, related experience, or an equivalent combination of education, training or experience.
• Medical Terminology certification

Skills and Abilities:
• Attention to detail and ability to follow processes.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using both written and verbal communication.
• Ability to type 40 WPM.
• Ability in adhering to patient safety practices, policies and procedures.
• Demonstrated proficiency in computer word processing, spreadsheet applications.
• Ability to operate scheduling and database patient software.
• Physical ability to perform the duties of the position.
• Ability to interpret provider instructions, medical charts.
• Ability to analyze and resolve problems, de-escalate agitated patients and work with high volume service demand.

Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Three weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:
• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants

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