Position Summary

Are you ready to reach new heights and take your nursing career to the next level? Utilize your leadership, organization and problem-solving skills as a Program/Service Specialist, Transfer Services for the Access, Flow & Transfer Services department.

The Program/Service Specialist, Transfer Services is responsible for researching, developing, implementing, and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments, as it relates to patient transfers. The incumbent provides oversight and facilitates quality improvement in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians, staff, BC Emergency Health Services (BCEHS), and the Ministry of Health (MOH), working towards system-wide improvements for patient transportation services.

The Program/Service Specialist, Transfer Services serves as the liaison and change agent for clinical care areas, departments, and units, continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes, and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical leaders and end-users. As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.

In collaboration with site/departmental leadership, the Specialist is responsible to lead the coordination, implementation, and completion of Transfer projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.
The Program/Service Specialist, Transfer Services is a member of a multi-disciplinary NH Patient Transfer and Flow Team under the Access, Flow and Transfer Services Program, working in daily collaboration with the NH Cardiac Triage Coordinator, Patient Transfer Leads, and NH Clinical Transfer Nurses.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Qualifications

• Bachelor’s degree in nursing.
• Minimum five (5) years in front-line clinical care and related experience in bed management, patient transportation as well as related experience working in clinical operations EMR use;
• Or an equivalent combination of education, training and experience.
• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Valid BC driver’s license.

Skills and Abilities:
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Ability to apply people change management and transformation techniques and practices.
• Promotes staff morale, cooperation, assertiveness and risk-taking, creative planning for change and innovations, implementation of NH policies or other protocols, and ongoing professional development of self and others.
• Manages time and resources, implementing activities to promote cooperation among relevant others, supervising responsibilities of others, collaboration across disciplines and related activities.
• Using factual information, prior learning and basic principles and procedures to support decisions and actions with relevant research-based evidence. Integrates best practice from nursing and health-related disciplines and the humanities, arts and sciences disciplines into professional practice.
• Ability to promote client-focused care that demonstrates care for and with clients and significant others, sensitive to diverse cultures and preferences, client advocacy and social justice concerns.
• Demonstrated ability to communicate effectively; ability to foster collaborative partnerships using a team approach with the clients, families, the public, medical staff, and the members of the interdisciplinary team using verbal, written and computer communication means.
• Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve effectively.
• Demonstrated ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; and evaluate new technology as potential solutions to existing problems.
• Able to deal with unresolved situations, frequent change, delays or unexpected events.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to transmit information intended to instruct clients and others about topics essential to health care and well-being.
• Ability to operate related equipment including proven ability to utilize computer technology.
• Ability and willingness to travel.
• Physical ability to perform the duties of the job.

Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here’s what we provide:
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:
• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants

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